FAQ for Broadway Dental, FAQ for Vancouver downtown dentist

 About Us | About Office | Our Services | Appointments | Financial Options 

 

The following may answer some of the questions that you may have about our office:

1. Do you accept new patients?
2. What do I expect in my initial exam?
3. How do I reach the dentist or hygienist if I have any questions?
4. Do you accept insurance?
5. What are the different payment options available?
6. Do I need to inform you if I can not make to my appointment?
7. Should I be concerned about the possible transmission of diseases in the dental office?

1. Do you accept new patients?

We welcome new patients to our practice. Your confidence to refer a family or friend is greatly appreciated.
>> Appointments

2. What do I expect in my initial exam?

Your first visit is spent undergoing a comprehensive examination including:

Medical and dental history review
Oral cancer exam
Periodontal (gum) evaluation
Caries detection (using X-rays)
Smile evaluation

This will take about 30-45 minutes depending on your dental health. The dentist will then provide you with your individual treatment plan and will go over details of your needs according to the dental findings and your own priorities.

After the dentist oral exam, you could have your gentle cleaning with our hygienist.
This is the visit that you could ask all your questions and get to know our team.
>> Appointments

3. How do I reach the dentist or hygienist if I have any questions?

You have the following ways to send your questions to the dentist or hygienist at Broadway Dental:

• Send your questions through Contact Us page: >> Contact Us
• Send your questions to Dr. Niktash (DrNiktash@PreventiveDentistry.ca)
• Send your questions to Hygienist (Hygienist@PreventiveDentistry.ca)
• Call us at our office: 604-872-8201.

We will contact you as soon as possible.

4. Do you accept insurance?

Yes. Our practice accepts most dental insurance programs used by various employers in BC. As a courtesy to our patients, we will file your insurance claims for each visit. Our goal is to maximize your insurance benefits and make any remaining balance easily affordable.

The fees we charge for services are based on the procedure that is to be done. The fees are the same regardless of whether or not insurance is involved. Your policy may base its allowance on a fixed fee schedule which may or may not coincide with our usual fees.

You should be aware that different insurance companies and dental plans vary greatly in the types of available coverage.

If you have any questions regarding your dental coverage, we encourage you to contact your insurance provider directly. We will be glad to file pre-determination of benefits with your dental insurance carrier before your treatment.

If for any reason the estimated amount is not paid by your insurance company, it becomes your obligation.
>> Financial Options

5. What are the different payment options available?

In order to help us to keep our fees reasonable, payments are expected at the time services are rendered. We gladly accept Cash, personal Check (only for existing patients), Visa and Master Card.

If you have dental insurance, we will either generate computerized insurance form or send your claim directly to the insurance by electronic data interchange (EDI). Our primary objective is for you to receive the maximum benefit allowed through your insurance provider.
>> Financial Options

6. Do I need to inform you if I can not make to my appointment?

Yes. For every appointment, we reserve the doctor, staff, and the room for the duration of the appointment period. As a courtesy to our office and to allow us to continue serving you better, we ask you to inform us of the need to change or cancel appointments two (2) business days prior to your dental appointment.

7.Should I be concerned about the possible transmission of diseases in the dental office?

Infection control is an important part of any health practice. For the safety of our patients and staff, we strictly observe the infection control guidelines. We use universal precautions as recommended by the Canadian dental Association and Center for Disease Control. We use dental masks, gloves, and safety glasses for all our patients.

The dental rooms are sanitized for every patient, maintaining the optimum in asepsis, for every visit. Our instruments are sterilized by autoclave (steam sterilizer). The items which are not sterilized are either disposable or cold sterilized using a chemical solution.

Our office uses bottled water (instead of city tap water) in our dental system to prevent biofilm formation in dental unit waterlines. This reduces bacterial contamination in dental water lines and dental units.

We welcome your questions and suggestions.